Sizing & Customization
- To ensure the best fit, we follow standard US and EUR shoe sizes.
- Our khussas are handcrafted with premium materials that naturally adjust to the shape of your feet.
- If you are still uncertain about sizing or wish to request a customized fit, kindly reach out to us at:
solestudiobyzuni@gmail.com
WhatsApp: +92 310 1799973
Exchange Policy
Eligibility
- Exchanges are available in cases of quality concerns or sizing issues arising from our end.
- Customers must notify us within 7 days of receiving their order.
- Approved exchanges will be processed within 15 working days of complaint registration, without any additional charges.
Local Exchanges
- If the incorrect size was ordered by the customer, a replacement charge of PKR 600/- will apply.
International Exchanges
- For international orders, replacement terms may vary based on the specific situation and will be communicated directly with the customer.
Refunds
- A full refund will be provided if the product received is not the same as ordered, subject to verification.
- Refunds are processed within 7 working days via bank transfer.
Exclusions
- Customized designs (including color, size, or embellishment changes) are not eligible for exchange or return.
- Sale articles are final sale and cannot be exchanged, returned, or refunded.
- Sole Studio by Zuni reserves the right to reject any exchange claim that does not comply with the policy outlined above.
At Sole Studio by Zuni, every pair tells a story of culture, heritage, and elegance. We appreciate your understanding of our handcrafted process, which makes each piece unique.